SHIPPING & RETURN POLICY

SHIPPING

FLAT RATE Shipping of $3.99 on all U.S. orders.

All orders are shipped from CozyRack Headquarters in NYC.  You will receive a shipping confirmation via email with a tracking number once your order is on its way.  Shipping takes 5-7 business days to arrive at your door.

Please note, as a small business we do our best to get your orders out quickly!  Once a package leaves the CozyRack HQ, the shipping carrier is responsible for it. If you have any questions, please reference your tracking number and contact your local carrier.

CozyRack is not responsible for your packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location.  We know your attention is demanded elsewhere most of the time, but please enter the correct shipping address. If a package is returned due to an incorrect address you will be responsible for the shipping cost to get it to you. If you think you have entered the wrong address please contact us immediately at leora@cozyrack.com and we will work together to figure it out.

*Contact leora@cozyrack.com for shipping rates to Alaska, Hawaii and International addresses.

 

ORDER CANCELLATION

We get it. Things happen! If your order has not yet shipped, you may cancel it.

 

EXCHANGE & RETURN POLICY

Exchanges

For the fastest service, please visit our online shop to check if the new item is in stock. Place the order for the new item and we will immediately credit the returned item once received. At this time we do not offer exchanges because we cannot guarantee the size you need will be in stock by the time we receive your return.

Contact me at leora@cozyrack.com to discuss options. 

 

Return Instructions

We happily accept returns within 30 days of the purchase date (45 days for international orders).  Return Checklist:

  • All original tags must be attached
  • Items must be unworn and unwashed and returned in their original condition
  • Garments are free of makeup stains, deodorant stains, animal hair, cigarette smoke odor, or alterations.
  • Please include the original packing slip with your returned merchandise.

While we offer select free shipping on orders, you will be responsible for the cost of return shipping. For your own protection, we recommend you send returns by UPS, Federal Express, or U.S. Mail with tracking/delivery confirmation.

All returns should be sent to:
CozyRack Returns
170 E 87TH ST
NY, NY 10128